Stirling Council Media Release
Online booking system goes live for Stirling’s Household Waste Recycling Centres
For Immediate Issue – Tuesday 16th April 2024
Residents will be required to book an appointment to dispose of their waste at Household Waste Recycling Centres in the Stirling area from Wednesday 15th May.
The booking system – available at – will enable Stirling Council residents to reserve a slot for their preferred time and date up to 14 days in advance of their intended visit to Lower Polmaise, Callander or Balfron.
The new arrangements will come into effect from Wednesday 15th May and residents will be able to log on and book slots from Wednesday 1st May. Any residents wishing to visit the Household Waste Recycling Centre sites at Lower Polmaise or Callander up to and including 14th May will not require to book a slot.
From Wednesday 15th May, residents will be able to book a slot on the same day they intend to visit, subject to availability, while people who do not have internet access can arrange a booking by calling 01786 404040. 
Residents will be required to provide their name, address and vehicle registration number when booking and will need to show their booking reference number and proof of address when they arrive at their chosen Household Waste Recycling Centre.
The introduction of the booking system at Lower Polmaise and Callander brings those sites into line with the centre at Balfron, where a booking system has been operating successfully since June 2020.
The move to an online booking system, increasingly common across Scottish local authorities, will ensure the Household Waste Recycling Centres are accessed only by Stirling Council residents. It will also reduce indiscriminate use by commercial operators, improve efficiency and provide better site control. Staff will continue to be available on site to assist residents with their visit and provide recycling advice.
Entry to Household Waste Recycling Centres remains free of charge for residents and there is no limit to the number of visits that residents can make by car. However, vans and trailers will be limited to 12 visits per year, with bookings also required through the booking system.
A full FAQ can be accessed by residents via the booking system link.
Convener of the Environment, Transport and Net Zero Committee, Cllr Jen Preston, said:
“Residents can book their slots from 1st May for visits to their chosen recycling centre from 15th May. The new booking system will ensure there are no long queues of traffic at peak times, which can cause frustration. Our site operatives will also be able to provide clearer guidance as demand is better managed when our recycling centres are busiest.
“Appropriate use of the Household Waste Recycling Centres will increase recycling rates and contribute to our net zero ambitions in line with our Climate and Nature Emergency Plan.  It will also lead to a reduction in the cost of disposing of indiscriminate waste from commercial vehicles.
“We thank residents for working with us to implement these important changes to improve how we recycle your household waste. We understand there will be a period required to allow people to get used to the new system and staff will discuss requirements with anyone who visits after 15th May but hasn’t booked.